Reduce your debit order dispute rates

The causes of high debit order dispute rates

There are many causes to high debit order dispute rates. Some of the most common include:

underhanded sales tactics,
lack of data capture procedures leading to human error,
failure to verify account information,
continually debiting clients who have previously disputed,
debiting clients who cannot afford your product/service and
client distrust related to the inability to communicate creditor / value received on a transactional referencing level.

We can help reduce debit order dispute rates

Direct Debit assists your business with putting in place debit order systems which ensure compliance with best practice sales methodology, enforcing data capture procedures and ensuring bank account information is verified.

Our credit check system allows you to determine your clients affordability ahead of time by seamlessly performing credit checks via Transunion, Experian and XDS.

The Direct Debit systems make sure customers who have previously disputed transactions are not debited again.

Direct Debit connects your business directly to BankServAfrica and allows your business to collect from customers on your own unique user/short code. We do not collect funds on your behalf. Funds are collected directly into your bank account.

Instead of transactions being referenced "BUREAU 123456 YOUREF", Direct Debit references transactions as "YOURCOMPANY 123456". This greatly increases your customers trust and reduces dispute rates.

If you're interested in discussing your businesses debit order requirements further then contact us and we'll assist in reducing your debit order dispute rates.

Intelligent debit order (IDO) collection facility

Direct Debit has been at the forefront of debit order collections for the last century. Since the addition of the EDO (NAEDO and AEDO) debit order services in 2006, to complement the existing EFT debit order service, not much has changed in the debit order collection space.

Direct Debit is now planning the first release of its flagship intelligent debit order or IDO debit order facility. This revolutionary facility is currently in beta and only available to a select group of Direct Debit customers.

Intelligent Debit Order

IDO is new debit order solution that makes use of artificial intelligence to learn when your customers have funds available. Once a customer has been analysed IDO ensures the best possible debit order collection rates via existing EFT and EDO collection channels.

The intelligent debit order facility continually monitors collections patterns and intelligently switches transactions between various debit order facilities. Maximising cost saving and increasing collection rates.

IDO may be used in conjunction with an existing EFT and NAEDO debit order facility. Intelligent batches are automatically created based on tried and tested algorithms. Direct Debit processes these batches as normal and recon reports are provided.

There will be no additional cost to make use of the IDO collection facility. Intelligent debit order will available to all Direct Debit customers as a percentage share of the actual collection fees saved. We believe if IDO does not save you money, it shouldn't cost you anything.

NAEDO facility for improved debit order collection rates

Your business and NAEDO collections

If you're struggling to collect funds from debtors then you may wish to consider looking at using a NAEDO collection facility. Unlike EFT debit orders, NAEDO collections improve your business chances of successful collection.

NAEDO transactions are presented and processed before the regular EFT debit order runs and your chances of successful collection is therefore greatly increased.

NAEDO transactions are also randomised which means all creditors have an equal chance of collecting successfully from their debtors.

NAEDO allows you to track your customers bank account for a number of days. Should funds not be available when the initial debit run is processed you may specify for how many days your customers bank account should be tracked for. If funds are received by your customer whilst NAEDO tracking is in effect, the funds will be blocked and debited from the account.

Many businesses are choosing to switch from our EFT debit order system to NAEDO for improved debit order collection rates.

If you're looking for an easy and cost effective way to improve your businesses debit order collections then NAEDO is the answer.

NAEDO collections for call centers

Call centers will find NAEDO collections to be the most effective way to collect funds from their customers. Direct Debit does offer its NAEDO collections services to businesses in the call center industry. These businesses pose a higher risk to Direct Debit and need to comply with the requirements as set out below:

• Copies of company documents
• Proof of business premises
• Copies of identity documents for all directors/members
• Proof of residence for all directors/members
• Confirmation of membership with the Direct Marketing Association (DMA)
• Business plan
• List of the products being sold
• All terms and conditions of use relating to the product/s sold
• Please indicate whether you are the owner of the products being sold
• If you are not the product owner and are purchasing the products and reselling, contracts to support the authority to sell these products will need to be provided
• Please indicate whether a paper/voice mandate is used or both
• If a paper mandate is used, a copy will need to be provided
• A copy of the document that will be sent to all clients within 21 days of a successful sale
• If voice mandates are used, the minimum requirements need to be adhered to, and we require sample voice recordings to verify this
• Proof of capability to retain voice mandates for 5 years
• Complaints policy
• Cancellation policy
• Site visit from a representative
• Indicate how leads are generated? If information is being bought, a copy/extract is to be provided
• If an existing debit order service provider is being used the following will apply:
  • Please indicate unpaid ratio
  • Last 3 months reports reflecting transactional history 
i.e. Number of successful transactions, unpaid transactions, transactions disputed

If your call center meets these requirements then request a quotation today to see how we can improve your debit order collection rates while saving you money on your existing debit runs.

EDO and EFT debit order collection

Direct Debit are industry leaders in debit order collections in South Africa. Whether you are looking for an EFT or NAEDO debit order facility, with or without Account Holder Verification, Direct Debit has you covered.

Debit Orders for Improving Cash Flow

Debit orders ensure your business the best possible cash flow obtainable while saving you and your clients on hefty bank fees. Direct Debit performs EFT debits and EFT credits at a fraction of the cost of your banking partner.

Direct Debit integrates with all major South African banks and ensure your transactions are settled in a reliable, timely and highly effective manner. Direct Debit is the trusted name in debit order collections.

EDO Solutions for Better Success Rates

As an EDO solutions provider, Direct Debit provides highly competitive NAEDO and AEDO collection services to clients across a broad range of industries. Competitive NAEDO tracking rates makes our NAEDO system a viable solution for any business looking to improve their debit order success rate.

Contract Management and Debit Orders

Our debit order contract management solutions ensures your business is empowered to manage and automate your clients debit order processing. We offer a variety of contract management solutions with various levels of integration available.

Get a Debit Order Quotation

Request a quotation today and discuss the best solution for your business.

Picking the best debit order system

When picking a debit order system you need to first establish the scope of your debit order requirements. Do you wish to debit your clients in an ad-hoc/once-off manner or will you be debiting on a recurring manner and will this be for a set amount or varying amounts?

Debit Order System

The above factors may quickly determine which debit order system will be best suited for your business needs. You will also need to consider whether you will be making use of NAEDO tracked or EFT debit orders. Some debit order systems have the ability to “learn” when your clients will have funds available, especially when making use of NAEDO collections. This will allow you to debit regular paying clients using a more cost effective debit order solution, such as EFT, while increasing your success rate at the same time.

Direct Debit

At Direct Debit we offer both a simple payment system for managing debit orders as well as a fully automated billing and CRM solution. If you are interested in more information on our debit order systems then please get in touch. We are in the process of developing a mobile debit order system which will be released early in 2013.

Should you be interested in joining our mobile debit order service beta program then please request a debit order quote and specify your interest in our mobile debit order application. You will need to have an active Direct Debit account to tryout our debit order mobile application. This application is browser based and works on any mobile device.

The benefits of using debit orders to collect funds

Using debit order collections to proactively fetch funds from your debtors obviously holds many benefits over waiting for them to get around to paying you.

Lets look into some of the benefits of using debit orders to collect funds:

Increase Cash Flow

When you control when you debit your debtors bank accounts you gain control over your cash flow. Why wait on your debtors to make payment when they feel like it. Get paid when payment is due and achieve more with your business.

Eliminate Cash Risk

Receiving cash is risky. Moving cash around and handling cash is expensive. Debit orders eliminate the need to deal with cash as all debit order processes take place electronically.

Reduce Bank Fees

Debit orders are a more cost effective solution than any traditional means of collecting and making payment. You and your debtors save. Cash and cheques are expensive and unreliable. Credit card transactions are plagued with fraud and expensive merchant fees. Switch to a debit order solution and enjoy the benefits of easier and more cost effective payments.

Better Budget Planning

When using a debit order service you initiate the instruction to debit your debtors bank account. You know when you will receive the funds debited with complete certainty and can therefore budget and plan your expenses better. Debit order places you in control.

Automate Debtors Process

The flexibility of the debit order system allows for easy automation of the entire debtors process. Request payment, reconcile and take action.

You can choose to integrate the debit order service with your existing software or accounting solution or make use of our payment system and billing system.

It's clear that the use of a debit order solution holds many benefits over traditional and more costly means of being paid. Get in the driving seat today and steer your business to success with our debit order solutions.

If you wish to obtain the best debit order pricing or for more information please visit Direct Debit.

Using AEDO, NAEDO or EFT debits to collect funds

In order to understand which debit order method to make use of you will first need to have an understanding of the differences in the three major collection methods: Authenticated Early Debit Order (AEDO), Non-authenticated Early Debit Order (NAEDO) and Electronic Funds Transfer (EFT).

EFT Service

Lets start with the oldest and most widely used method, EFT. The EFT Service is provided by numerous participating banks (eg. ABSA, FNB, Nedbank and Standard Bank), which enables companies to process payments entirely by computerised means. The service can be used both for collecting payments from clients (EFT debits) and for making payments (EFT credits). Payments can be made for salaries, creditors, wages etc. Your business can lodge payments and collections through their bank to all participating banks.

Transacting via the EFT service

Both debit and credits may be processed through the system.

The following criteria applies:

• Credits may be processed against current, savings and transmission accounts, and under certain circumstances, bonds, loans and subscription share accounts. Transactions greater or equal to R5 million rand will not be permitted and will be homed back with the reason that it exceeds industry imposed limits. Such transactions should be routed through the real time line and not the operator.
• Debits may be processed against current, certain savings and transmission accounts. Debits to bond and subscription share accounts are not allowed. A maximum value limit of R500,000 per transaction is in place.
• The breaking up or splitting of transactions to avoid limit restrictions are not permitted.

Coverage of the EFT service

The EFT service covers all types of accounts permitted by the EFT Service rules and which are held in the Common Monetary Area by participating banks. A list of participating banks can be obtained on application.

NAEDO Service

The NAEDO Service is provided by participating banks (eg. ABSA, FNB, Nedbank and Standard Bank), which enables companies and other bodies to process payments entirely by computerised means. The service can be used for collecting payments from clients (debits). NAEDO does not make provision for a credit facility and EFT credit will be used if required.

NAEDO payment instructions support multiple presentments thereof. If these are unpaid after the first presentment, credit tracking may be invoked. Credit tracking is optional and if selected, the unpaid NAEDO payment instruction will automatically be represented during the afternoon of the same business day and for the consecutive amount of days selected, twice a day, on business days until payment is received or until expiry of the tracking period selected.

All NAEDO payment instructions, are randomised giving all Users an equal opportunity of receiving payment and are processed as close as possible after salary credits are paid into the bank accounts of Customers in the early morning.

Transacting via the NAEDO service

Only debits may be processed through the system. The following criteria will apply:

• Debits may be processed against current, certain savings and transmission accounts. Debits to bond and subscription share accounts are not allowed.
• A maximum value limit of R5 000 per transaction is in place. The splitting of transactions to avoid the limit restrictions is not permitted.
• All NAEDO payment instructions must be uniquely identifiable by the Agreement Reference and payment cycle.

Coverage of the NAEDO service

The NAEDO service covers all types of accounts permitted by the NAEDO Service rules and which are held in the Common Monetary Area by participating banks. A list of participating banks can be obtained on application.

AEDO Service

The AEDO service is similar to NAEDO in all respects, but cannot be easily disputed as the transaction is initiated with the account holders card and pin. AEDO is an effective solution to mitigate collection risk and defaults on payment. Contact us if you are interested in the AEDO service.

Conclusion

Examples of where EFT and NAEDO services can be used is given in my previous article. The AEDO service may effectively be used for collection in any situation when NAEDO may have been utilized.

I will be exploring the legal requirements and implications of these three payment methods in a future article. If you wish to obtain an debit order quotation or for more information please visit our website at http://www.directdebit.co.za.