Reduce your debit order dispute rates

The causes of high debit order dispute rates

There are many causes to high debit order dispute rates. Some of the most common include:

underhanded sales tactics,
lack of data capture procedures leading to human error,
failure to verify account information,
continually debiting clients who have previously disputed,
debiting clients who cannot afford your product/service and
client distrust related to the inability to communicate creditor / value received on a transactional referencing level.

We can help reduce debit order dispute rates

Direct Debit assists your business with putting in place debit order systems which ensure compliance with best practice sales methodology, enforcing data capture procedures and ensuring bank account information is verified.

Our credit check system allows you to determine your clients affordability ahead of time by seamlessly performing credit checks via Transunion, Experian and XDS.

The Direct Debit systems make sure customers who have previously disputed transactions are not debited again.

Direct Debit connects your business directly to BankServAfrica and allows your business to collect from customers on your own unique user/short code. We do not collect funds on your behalf. Funds are collected directly into your bank account.

Instead of transactions being referenced "BUREAU 123456 YOUREF", Direct Debit references transactions as "YOURCOMPANY 123456". This greatly increases your customers trust and reduces dispute rates.

If you're interested in discussing your businesses debit order requirements further then contact us and we'll assist in reducing your debit order dispute rates.

Intelligent debit order (IDO) collection facility

Direct Debit has been at the forefront of debit order collections for the last century. Since the addition of the EDO (NAEDO and AEDO) debit order services in 2006, to complement the existing EFT debit order service, not much has changed in the debit order collection space.

Direct Debit is now planning the first release of its flagship intelligent debit order or IDO debit order facility. This revolutionary facility is currently in beta and only available to a select group of Direct Debit customers.

Intelligent Debit Order

IDO is new debit order solution that makes use of artificial intelligence to learn when your customers have funds available. Once a customer has been analysed IDO ensures the best possible debit order collection rates via existing EFT and EDO collection channels.

The intelligent debit order facility continually monitors collections patterns and intelligently switches transactions between various debit order facilities. Maximising cost saving and increasing collection rates.

IDO may be used in conjunction with an existing EFT and NAEDO debit order facility. Intelligent batches are automatically created based on tried and tested algorithms. Direct Debit processes these batches as normal and recon reports are provided.

There will be no additional cost to make use of the IDO collection facility. Intelligent debit order will available to all Direct Debit customers as a percentage share of the actual collection fees saved. We believe if IDO does not save you money, it shouldn't cost you anything.